Shipping Policy

This Shipping Policy applies to all orders placed through https://oxi9.in and the Oxi9 mobile applications (Android and iOS) for beauty products, cosmetics, and personal care products. Please read this policy carefully to understand how your orders are processed, dispatched, and delivered across India.

1. ORDER PROCESSING

1.1 All orders placed on https://oxi9.in or through the Oxi9 mobile app are processed on business days (Monday to Saturday, excluding public holidays in India).

1.2 Order processing begins after successful payment confirmation. For Cash on Delivery (COD) orders, processing begins after order verification.

1.3 Standard order processing time is 24 to 48 hours from the time of order placement. During sale events, festive seasons, or high-volume periods, processing may take up to 72 hours.

1.4 Once your order has been processed and dispatched, you will receive a confirmation notification via:

- Email to your registered email address

- SMS to your registered mobile number

- Push notification on the Oxi9 app (if notifications are enabled)

- WhatsApp message (if opted in)

1.5 Orders containing multiple products may be dispatched in separate shipments based on product availability and warehouse location. You will be notified separately for each shipment.

1.6 Oxi9 reserves the right to cancel or split any order due to unavailability, payment issues, or logistical constraints. You will be informed promptly, and a refund will be issued for any cancelled items.

2. SHIPPING TIMELINE

2.1 Estimated delivery timelines are as follows (from the date of dispatch):

- Metro Cities: 2 to 4 business days

- Non-Metro / Tier 2 & Tier 3 Cities: 4 to 6 business days

- Remote or Rural Areas: 6 to 10 business days

2.2 The above timelines are estimates and may vary due to:

- High order volumes during sale or festive periods

- Natural disasters, severe weather conditions, or calamities

- Strikes, bandhs, or transport disruptions

- Government-imposed lockdowns or restrictions

- Courier partner operational delays

2.3 Delivery timelines are calculated from the date of dispatch and not the date of order placement.

2.4 Oxi9 is not responsible for delays caused by circumstances beyond our reasonable control.

3. METRO CITY DELIVERY

3.1 Oxi9 delivers to all major metro cities in India, including but not limited to:

Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Ahmedabad, Pune, Surat, and Jaipur.

3.2 Expected delivery window for metro city orders: 2 to 4 business days from dispatch.

3.3 Delivery attempts will be made on business days between 9:00 AM and 7:00 PM local time. Our delivery partner may contact you via the mobile number registered at checkout.

4. NON-METRO DELIVERY

4.1 Oxi9 ships to Tier 2 and Tier 3 cities and towns across India through our network of courier partners.

4.2 Expected delivery window for non-metro orders: 4 to 6 business days from dispatch.

4.3 Serviceability to specific PIN codes depends on our courier partners' coverage. During checkout, you can enter your PIN code to verify delivery availability before placing the order.

4.4 In certain non-metro locations, Cash on Delivery (COD) may not be available. The available payment methods will be displayed at checkout based on your delivery PIN code.

5. REMOTE AREAS

5.1 Oxi9 endeavours to deliver to remote, rural, and difficult-to-access areas across India, including hilly regions, North-East states, island territories, and border areas, subject to courier partner coverage.

5.2 Expected delivery window for remote area orders: 6 to 10 business days from dispatch, and in some cases may extend further.

5.3 Additional delivery charges may apply for remote or restricted-access areas. Any applicable surcharges will be displayed at the time of checkout before you confirm your order.

5.4 COD and same-day delivery options may not be available for remote areas.

5.5 If delivery to your PIN code is not currently serviceable, you will be notified at the checkout stage.

6. SHIPPING CHARGES

6.1 Shipping charges are calculated based on the total order value, delivery location, product weight, and applicable courier rates.

6.2 Applicable shipping charges, if any, will be clearly displayed at the time of checkout before you confirm and pay for your order.

6.3 Shipping charges are non-refundable except in cases where the entire order is cancelled before dispatch or where the product received is incorrect or defective.

6.4 Oxi9 reserves the right to revise shipping charges at any time. The charges applicable will be those displayed at the time of order placement.

7. FREE SHIPPING

7.1 Free shipping may be offered on orders meeting a minimum order value threshold, during specific promotional periods, or on select product categories.

7.2 Free shipping eligibility, applicable thresholds, and terms will be displayed during the checkout process at the time of ordering.

7.3 Free shipping offers are subject to change and may be withdrawn at any time without prior notice. Please check the current offer details at https://oxi9.in or during checkout.

8. ORDER TRACKING

8.1 Once your order is dispatched, you will receive a shipment tracking number and the name of the courier partner via email, SMS, or the Oxi9 app.

8.2 You can track your order through the following methods:

a) Oxi9 App: Go to Orders > [Your Order] > Track Shipment.

b) Oxi9 Website: Log in at https://oxi9.in > My Account > Orders > Track Order.

c) Courier Partner Website: Visit the courier partner's website and enter the tracking number provided.

8.3 Please allow 24 to 48 hours after dispatch for tracking information to become active and updated on the courier partner's system.

8.4 If tracking information has not been updated for more than 72 hours after dispatch notification, please contact our Customer Care team at care@oxi9.in.

9. COURIER PARTNERS

9.1 Oxi9 partners with reputable and reliable third-party courier and logistics companies to ensure safe and timely delivery of your orders across India.

9.2 The choice of courier partner for your order is determined by our logistics team based on your delivery location, product type, and service availability. Oxi9 does not offer a choice of courier partner at the time of ordering.

9.3 Oxi9 works with courier partners who meet our service standards. However, Oxi9 is not directly responsible for the courier partner's delivery operations and cannot guarantee exact delivery dates.

9.4 In the event of a service failure by the courier partner (such as lost shipment or significant delay), Oxi9 will liaise with the courier partner on your behalf and work to provide a resolution.

10. DELIVERY DELAYS

10.1 While we make every effort to ensure timely delivery, unforeseen delays may occasionally occur. Common reasons for delivery delays include:

- High order volumes during sale events or festive seasons

- Natural calamities, extreme weather, or road blockages

- Government-imposed restrictions or curfews

- Incorrect or incomplete delivery address provided by the customer

- Failed delivery attempts due to recipient unavailability

- Disruptions to courier partner operations

- Customs or regulatory checks (not applicable for domestic orders)

10.2 If your order has not been delivered within the estimated delivery window, please wait an additional 2 business days before contacting us, as minor delays are common during busy periods.

10.3 To report a significantly delayed order, contact our Customer Care team at care@oxi9.in with your order number.

10.4 Oxi9 shall not be held liable for losses or damages arising from delivery delays caused by circumstances beyond our reasonable control.

11. INCORRECT ADDRESS

11.1 It is your responsibility to provide a complete, accurate, and valid delivery address including the flat/house number, street name, landmark, city, state, and PIN code at the time of placing the order.

11.2 If a delivery fails due to an incorrect or incomplete address provided by you, the order may be returned to our warehouse by the courier partner. In such cases:

a) We will attempt to contact you to confirm the correct address and redeliver. Redelivery charges may apply.

b) If we are unable to reach you or if the address cannot be corrected, the order will be cancelled and a refund issued for the product value, excluding any shipping charges paid.

11.3 Address changes cannot be made once an order has been dispatched. Please ensure the correct address is entered before confirming your order.

11.4 Oxi9 shall not be responsible for non-delivery or loss of orders arising from incorrect or incomplete delivery information provided by the customer.

12. UNDELIVERED ORDERS

12.1 Our courier partners typically make up to 3 delivery attempts at your address on separate business days. A delivery attempt notification will be sent to your registered contact number.

12.2 If all 3 delivery attempts are unsuccessful due to recipient unavailability, the order will be marked as "Return to Origin" (RTO) and returned to our warehouse.

12.3 Once an order is returned to our warehouse:

a) We will contact you to arrange redelivery. Redelivery charges may apply.

b) If you do not respond within 7 days, the order may be cancelled and a refund issued for the product value, excluding shipping charges.

12.4 For prepaid orders that are RTO due to recipient unavailability, the refund will be issued after the returned product is received and inspected at our warehouse.

12.5 COD orders that are refused at the time of delivery by the recipient will be returned to our warehouse and will not be eligible for redelivery without a prepaid payment.

13. DAMAGED PACKAGE

13.1 In the rare event that your order is delivered with visible damage to the outer packaging or the product inside, please follow the steps below:

a) Do not accept the delivery if the package appears severely damaged, tampered with, or open at the time of handover from the delivery agent.

b) If damage is discovered after opening the package, do not use the product.

c) Photograph the outer packaging, the inner packaging, and the damaged product clearly from multiple angles within 24 hours of delivery.

d) Report the damage within 48 hours of delivery to care@oxi9.in with your order number and photographs.

13.2 Damage claims reported after 48 hours of delivery may not be accepted.

13.3 Upon verification of the damage, we will offer a replacement or a full refund in accordance with our Refund & Exchange Policy available at https://oxi9.in.

14. MISSING ITEMS IN DELIVERY

14.1 If any item from your confirmed order is missing from the delivery package, please report it within 24 hours of delivery.

14.2 To report a missing item:

a) Photograph the contents of the delivery package along with the packing slip inside.

b) Email care@oxi9.in with subject line "Missing Item - [Order Number]" or use the Oxi9 app: Orders > [Order] > Report Issue > Missing Item.

14.3 We will review your report and, upon confirmation, dispatch the missing item at no additional cost or issue a refund for the value of the missing item.

14.4 Reports of missing items made after 24 hours of delivery may be subject to further investigation.

15. GST INVOICE

15.1 A GST-compliant tax invoice is included with every order delivered by Oxi9 Essentials Private Limited.

15.2 The invoice will be either included in the physical package or sent to your registered email address in PDF format, depending on the order type and delivery method.

15.3 The invoice will contain:

- Oxi9 Essentials Private Limited's GSTIN

- Your billing name and address (as provided at checkout)

- Itemised product details with HSN codes

- Applicable GST rate and amount

- Total order value and payment method

15.4 If you require a revised invoice or an invoice with your company's GST number (B2B purchase), please contact care@oxi9.in within 7 days of delivery. Provide your GSTIN and billing details, and we will issue a revised invoice subject to verification.

15.5 Duplicate invoices can be downloaded from your account on the Oxi9 app or website: My Account > Orders > [Order] > Download Invoice.

16. INTERNATIONAL SHIPPING

16.1 At this time, Oxi9 Essentials Private Limited ships products only within India. International shipping is currently not available.

16.2 Orders placed with delivery addresses outside India will not be processed and will be cancelled. Any payment collected for such orders will be refunded in full.

16.3 Oxi9 may introduce international shipping in the future. Any such update will be announced on https://oxi9.in and through our official communication channels.

16.4 For queries regarding international shipping or bulk export inquiries, please contact us at care@oxi9.in.

17. CUSTOMER SUPPORT

For any queries, concerns, or assistance related to your shipment, delivery, or order status, please contact our Customer Care team:

Company Name: Oxi9 Essentials Private Limited

Website: https://oxi9.in

Email: care@oxi9.in

Phone: +91-7490009496

WhatsApp: +91-7490009496 (Business Hours)

Customer Care Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)

Please keep your order number and registered mobile number or email address handy when reaching out to us for faster assistance.

For unresolved shipping grievances, you may escalate to our Grievance Officer at care@oxi9.in with the subject line "Shipping Grievance - [Order Number]". We will acknowledge your grievance within 72 hours and aim to resolve it within 30 days.

(c) 2026 Oxi9 Essentials Private Limited. All rights reserved.

https://oxi9.in